30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you're not satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund of the product price.
Conditions for Returns
- The product must be in its original condition, unused, and in its original packaging.
- For hygiene reasons, we cannot accept returns on opened or used soap products.
- Customized or personalized soap orders are non-refundable.
How to Initiate a Return
- Contact our customer service team within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- We will provide you with a return shipping address and instructions.
- Ship the item back to us using a trackable shipping method.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent or defective product).
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us.
We reserve the right to modify this return policy at any time. Any changes will be posted on our website.
Last updated: October 28, 2024